THE ROYAL HACIENDAS IT'S INSPIRED BY TRADITIONAL MEXICAN HACIENDAS

Terms & Conditions

• Payment policy: The total price of your reservation will be charged between 30 to 14 days prior to your arrival date, any reservation booked within 14 days or less prior of the arrival date will be charged immediately, please check your applicable payment policy when booking your reservation.
• Early departure policy: No refunds will be given for any cancellation or modification made after check-in.
• Government-issued photo identification and a credit card are required at check-in for incidental charges.
• A security deposit is required upon arrival for any incidental charge. This deposit will be for $500 USD, this amount is per stay, and is fully refundable upon check-out; subject to a damage inspection of accommodation.
• Guests staying on Saturday night may need to change units. The resort will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
• For all Inclusive plans Gratuities and taxes are included. However, additional gratuities at guest’s discretion are accepted. (recommended) European Plan rates do not include gratuities.
• Special request are subject to availability and cannot be guaranteed, these may incur in additional charges.
• Pets are not permitted at The Royal Haciendas. However, certified service dogs (ADA or ADI registered) are welcome with at least five days prior notice and on presentation of current official certification, a clean bill of health veterinary certificate and signing a liability letter. The Service Dog policy is published in The Royal Haciendas Resort Tips guide.
• By law, smoking and vaping are prohibited in villas and rooms, on terraces and on resort premises. If you wish to smoke, please use designated smoking areas. Ask at the Front Desk for locations.
• Your stay includes 2 free tickets to the Cancun Mayan Museum. Available at the Thomas More Travel desk. Does not include transportation
• Important information about the All-Inclusive Package. The All-Inclusive package offers an ample array of meals and house beverages, however, some restrictions may apply. The following list of Premium dishes and drinks are available at an additional cost. This list include but is not limited to: Lobster, Selected fine cuts, Selected prime fish fillets, Dishes prepared tableside, Flambéed desserts, specialty beverages and coffees, Premium or imported brand beverages & wines, all types of canned and bottled beverages including soda, beer and some liquors among others. Should you need further information, please stop by the front desk for assistance.