At Royal Reservations our commitment is to deliver you only the best. Your vacation experience does not start from the moment of your arrival to any of the 12 properties available in Mexico, Sint Maarten, Curacao and Dominican Republic; it begins from the moment you book your stay with Royal Reservations. We want you to be confident that booking with Royal Reservations is always your best option; you will not only be getting the Best Deal Guaranteed but the lowest online price and exclusive benefits only available at Royal Reservations.
No matter which resort you choose, Royal Reservations guarantees that you will not find a lower rate anywhere.
But, what happens if you find a better rate? We will match the price refunding the difference (1) with the opportunity of getting rewards(2). For further information please read our terms & conditions.
If after confirming your reservation a lower rate is made available for any of our resorts in any website or online travel agency you will have to contact us via email at email@example.com informing us about a possible better rate elsewhere. We will evaluate each case individually and will provide you with a statement within less than 48 working hours.
Our Best Deal Guaranteed policy can be applied against official rates available on our site. In the event that our rates went down even up to one day prior the arrival date, our best deal guarantee policy can apply if the following conditions are met.
If the “alleged lower rate” meets the conditions previously stipulated and it is authorized, we commit to match the competing price refunding the difference(1) getting the chance to obtain an additional reward (rewards may vary depending on the resort or destination, some resorts do not provide rewards).
For the above listed resorts, besides the price match you will also get a bonus $50 USD Tour Credit, This bonus Tour Credit can only be redeemed directly at the Thomas More Travel desk, it must not be considered as cash money nor cannot be applicable towards the reservation payment, tips, other products, services and fees outside our Resorts properties and businesses. This credit can only be used in a single transaction, if entire credit is not utilized in this single transaction remaining funds will not be available for future use, credits are not transferable.
For the above resort, besides the price match you will also get a bonus $50 USD Resort Credit; The $50 US bonus Resort Credit is valid for the purchase of selected wellness treatments at the Spa, products and the Gourmet Market and food and beverages in restaurants and bars at the resort; such credit will appear on your reservation as “$50 USD Resort Credit”, it must not be considered as cash money nor cannot be applicable towards the reservation payment, tips, other products, services and fees outside the Royal Resorts properties and businesses. This credit can only be used in a single transaction and it can be applied against the room bill directly at the Front Desk upon check out, if entire credit is not utilized in this single transaction remaining funds will not be available for future use, credits are not transferable.
The following resorts are eligible for a price match, however, such price match will be subject to an authorization process from the resort directly.
(1) A refund will only take place if the reservation is fully paid. If it is not the case the rate just will be adjustment.
(2) Some resorts do not offer rewards.
(3)When finding an “alleged lower rate” in any online booking site or online travel agency, guest will have up to 48 working hours in order to submit a claim, if it’s a Royal Reservations “alleged lower rate” guest can submit a claim any time after confirming a reservation but before the check in.
Should you need further information about our Best Deal Guaranteed Policy, please contact us.
Last updated: June / 2018