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Privacy Policy

Privacy Policy

At Royal Reservations we value your information and privacy. That is why we have the most appropriate systems and procedures to protect the personal data you provide us with.

Collecting and managing your personal information

At Royal Reservations we collect information from users who visit our website, so when making a reservation with us we will request your full name, email address, home address, telephone number, payment data and any request or preference you may want to let us know in order to make your stay more pleasant.

Royal Reservations actions to safeguard your personal information

Any information that you provide Royal Reservations with will be securely protected on our servers. Royal Reservations will take the necessary measures in both the IT (information technology) and the human factors to prevent and avoid, as far as possible, the misuse, alteration and filtering of your personal information. Royal Reservations will not sell your information to third parties, under any circumstances. We also use security procedures, as well as technical and physical restrictions to access and use these personal data from our servers. Only a limited number of people have the permissions and authorization credentials necessary to manage your information, and they can only access it during the course of their workday.

Personal information we collect automatically

When you visit any of our web pages we collect certain information automatically, even if you do not make a reservation with us in the end. This information includes your IP address, the date and time you have accessed our content, the hardware, software or Internet browser you used and your computer’s operating system information. We may also collect information about the clicks you make and the web pages that we have shown you.

When you visit us using your mobile device, we may also collect data that identifies your device, its specific configurations and features, location data, etc.

When you make a reservation with us, our system registers the information about the media and the web pages from where you have made it.

All of the above for the sole purpose of helping us offering you the best possible service.

At Royal Reservations we do not handle any kind of personal and/or sensitive information that may endanger our users in anyway.

Why do we collect your information?

We use the information we collect about you for a variety of reasons:

Reservations

We use your personal data to complete and manage your online bookings. We do this through our online services, and if you choose to book with us, we will use your personal information to complete and manage your accommodation request as if you had done so directly at the hotel.

Customer Service

We provide personalized attention and assistance services to the traveler, in an ample schedule, every day of the year. By having your data you allow us to give a quick and concrete response to your needs. This includes from helping you find the ideal accommodation, according to your needs, to answering any questions you may have about your reservation.

Marketing actions

Depending on the data you share with us, we will personalize the marketing information we'll show you or send you, whether by email, ads on websites or social media platforms. This information may be about offers that can be reserved directly on the Royal Reservations website or relevant information for you, according to your tastes.

Communication via email

When you book with us or subscribe to our newsletter, we use your contact details, such as your email address, to send you news about travel-related products and services. Royal Reservations will not send more than 10 messages per month and you'll never be contacted without your consent. You can unsubscribe from our marketing communications list in an easy and quick way, whenever you want. Just click on the link 'Unsubscribe' that appears in each newsletter.

Internet ads

We also use the information we collect in order to show the users ads through the web that are totally relevant to them. Once these advertisements have appeared, we collect information about where they were shown and which of them received clicks; this is just for statistical, measurement of results and quality control reasons.

Social media

At Royal Reservations, we use social media for different purposes. While we offer online booking services, we also promote travel-related services and other products according to your preferences. In addition to the above mentioned, we also use them to promote contests, information about destinations, among others. We also use social media messaging services, such as Facebook®, so that you can interact with Royal Reservations.

Communication with You

As we mentioned before, there will be other occasions when we contact you either via email or through publications; we do this for the following reasons:

When you have not finished your reservation online yet, we send you a reminder so that you continue with your reservation process. The above will help you to proceed with the reservation without having to search for your hotel or fill in the details of your booking again.

It is possible that when you make a reservation with us, we invite you to give us your opinion about your experience with Royal Reservations.

We will also send you relevant information regarding your reservation, for example: how to contact Royal Reservations, information about the resort you have chosen or information that we think may be useful when planning your vacation in order to get the most out of your stay. In addition, we may send you material related to new promotions and offers to encourage you to travel again, etc.

Comments and reviews

When you book through Royal Reservations, we will invite you to share your opinion about your experience when booking, your experience at the hotel or any other comments or reviews you wish to let us know. In addition, your comments can be published anonymously if you prefer it that way.

Personalized service

During calls with the Royal Reservations customer service and assistance staff, said calls can be recorded for security, fraud investigation and quality control reasons. These recordings are saved for a limited time and are automatically deleted. All call recordings will be made in accordance with our Privacy Policy, which will be informed to you during the phone call.

Improving our Service

We use your personal information to conduct analytical studies. This is part of the work we do to improve our services, for the purpose of improving the user experience, but it can also be used to carry out tests, solve problems and improve the functionality and quality of our website and our booking engine. The primary objective of this is to optimize and personalize our website and our booking engine to suit your needs, making them easier and more enjoyable to use.

Cookies policy

Royal Reservations recognizes users while browsing the web or while checking their profile on diverse social media platforms. The technology used to recognize users is based on cookies – a text file that is placed on the navigation device for measurement purposes- and conversion and/or tracking pixels, to keep track of the actions performed by the user on our website.

These small files called "cookies" are divided into two types: session cookies and persistent cookies. Per-session cookies expire once the user has left our web site and closed their browser. On the other hand, persistent cookies remain on their navigation device for an extended period. Both we and the advertising companies we work with, make use of session cookies and persistent cookies so that the user has the best browsing experience possible.

Any user can delete cookies from their device, following their browser's instructions in the help option. Please note that this may interfere with navigation within our site.

Who is responsible for processing personal data on the website?

All the information collected by Royal Reservations is securely stored and managed by Caribbean Islands Travel LLC., based in the United States and headquartered at 3363 West Commercial Boulevard, Suite 202, Fort Lauderdale, FL 33309.