The Royal Islander offers breathtaking views

Terms & Conditions

• Payment policy: The total price of your reservation will be charged between 30 to 14 days prior to your arrival date, any reservation booked within 14 days or less prior of the arrival date will be charged immediately, please check your applicable payment policy when booking your reservation.
• Early departure policy: No refunds will be given for any cancellation or modification made after check-in.
• Government-issued photo identification and a credit card are required at check-in for incidental charges.
• Guests staying on Saturday night may need to change units. The resort will work to avoid this scenario, but when necessary, management will work directly with guests to streamline this process.
• A security deposit is required upon arrival for any incidental charge. This deposit will be for $500 USD, this amount is per stay, and is fully refundable upon check-out; subject to a damage inspection of accommodation.
• Taxes are included. However, additional gratuities at guest’s discretion are accepted. (recommended)
• Special request are subject to availability and cannot be guaranteed, these may incur in additional charges.
• Your stay includes 2 free tickets to the Cancun Mayan Museum. Available at the Thomas More Travel desk. Does not include transportation
• Pets are not allowed without exceptions, however, guide dogs for the blind are exempt from this policy; please inform in advance.