Cookies Policy

What device and usage data do we process?

As in almost all websites, Royal Reservations uses common tools to collect information, to collect usage data from such websites, cookies, web beacons and similar technologies to collect information, automatically, that can contain personal data related to your computer or mobile device, while browsing our website, our services or interacting with the emails we have sent you.

Device data and usage data of the Royal Reservations website

As with most websites, we automatically collect certain information about the use made by our website's customers. This information may include the IP address (or proxy server), device and application identification numbers, location, type of browser, Internet service provider or mobile phone operator, pages and files displayed, searches, operating system and information about the system configuration and the date / time associated with your use. This information is used to analyze general trends, to help us provide and improve our website and to ensure the security and proper and continuous operation thereof.

We also collect certain information automatically as part of your use of cloud products and services. This information may include the IP address (or proxy server), device and application identification numbers, location, type of browser, Internet service provider and / or mobile operator, pages and files displayed, searches and other actions you take, operating system and information about the system configuration and the date / time associated with your use. This information is used to maintain the safety of our customers when using our services, provide them with the necessary functionality, as well as to improve the performance of the services, to evaluate and improve the experience of the clients and users of the services, to review compliance of the applicable terms of use, to identify future opportunities for the development of services, to assess capacity needs, to identify customer opportunities and, in general, for the security of the Company (in addition to the security of our products and services). Some of the data of devices and use of our website collected through the services provided, either alone or in conjunction with other data, could personally identify you, in that case, your information will be treated as personal information according to our Privacy Policy. Please note that this device data and use of our website are mainly used in order to identify the uniqueness of each user who logs in (and not the specific person), except when it is strictly required to identify a person by security reasons or as part of our provision of services to our customers.

Cookies, web beacons and other tracking technologies on our website and in email communications

We use cookies and similar technologies, such as “web beacons”, tags and JavaScript, alone or associated with cookies, to collect information about the use of our website and the interaction with our emails.

When you visit our website, we can insert a cookie in your browser and / or device, which collects information, including personal data, about your online activities over time and on different sites, the same happens when you visit websites. a third party that you have authorized. Cookies allow us to track usage, determine your browsing preferences and improve and personalize your browsing experience.

We use persistent and session cookies on our website. Session cookies exist only during a session and disappear from the computer when you close the browser or turn off the computer. Persistent cookies remain on your computer or device once you close the browser or turn off the computer. To change the configuration and preferences of cookies on our website you can do so by entering the link for "Cookie Preferences", which you will find at the bottom of the pages of our website. You can also control the use of cookies in your own browser, but if you disable cookies, you may limit the use of certain features or functions on our website or services.

We also use "web beacons" on our website and in email communications. For example, we can insert “web beacons” in emails that are sent to you, that notify us when you enter a link that appears in the email and redirects you to the Royal Reservations website. These technologies are used to make our website and our email communications function and improve

To see the instructions on how to unsubscribe from our informative emails or promotions that are sent to you, you can follow the instructions indicated in the section called "COMMUNICATION VIA EMAIL" of this Privacy Policy, or you can also enter the link "Subscription Center".

The following describes how we use the different categories of cookies and similar technologies, and the options you have to manage the data collection configuration of those technologies.

Type of cookies Description Configuration management

Mandatory cookies

Mandatory cookies are necessary for basic website functionalities, for example, session cookies necessary to transmit the website, authentication cookies and security cookies.

If you have chosen to identify with us, we can insert in your browser a cookie that allows us to uniquely identify you when you log in to the website, and process your transactions and applications online.

Because mandatory cookies are essential for the operation of websites, it is not possible to disable these cookies.

Functional cookies

Functional cookies improve the functions, performance and services on our website. As an example, cookies used to analyze site traffic, cookies used for market research and cookies used to display advertising that is not directed at a particular person.

Functional cookies can also be used to improve the operation of our website and to help us provide you with more relevant communications, which includes commercial communications. These cookies collect information about your use of our website, including the pages you visit most frequently.

We may use our own technology or third-party technology to track and analyze the usage information of our website, in order to improve interactions and provide more relevant communications, as well as to track the performance of our ads.

For example, we use Google Analytics (“Google Analytics”), a web analysis service provided by Google, Inc. You can find out about Google's privacy policies through the following link https://policies.google.com/technologies/partner-sites.

Google Analytics uses cookies that allow us to analyze the use made of our website, including the number of visitors, the websites from which visitors have accessed our website and the pages of our website used by visitors. We use this information to improve our website.

Likewise, the Company may use HTML5 local storage or Flash cookies for the purposes mentioned above. These technologies differ from browser cookies in the amount and type of data they store, and the way they store it.

You can choose to disable functional cookies. To change the configuration of cookies and preferences, including those functional cookies, see the Cookies Preferences link at the bottom of the pages of our website.

To deactivate data collection from Google Analytics, you can download and install a browser add-on, which is available at the following link https://tools.google.com/dlpage/gaoptout

To learn how to control functional cookies through your own browser settings, please enter the following link https://www.aboutcookies.org.

To learn how to manage the privacy and storage settings of Flash cookies, please go to the following link https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118.

Preference or advertising cookies

Preference or advertising cookies track activity between websites in order to understand your interests and direct you to certain advertising. Some examples include, cookies for "remarketing" or interest-based advertising.

Sometimes we use cookies to show you ads of our products that we believe may be of interest to you on the devices you use, and to track the performance of our ads. For example, these cookies collect and remember information, such as the types of browsers that have visited our website.

The Company also contracts third-party advertising networks that collect IP addresses and other information from “web beacons” on our website, emails and third-party websites. Advertising networks keep track of their online activities over time and on different websites or other online services, through the collection of device and usage data through automated means, which includes the use of cookies. These technologies can recognize you through the different devices you use, such as a fixed or portable computer, a "smartphone" or a "tablet". Third parties use this information to display advertisements about products and services that fit their interests. You can see these ads on other websites or mobile applications on any of your devices. This process also helps us manage and track the effectiveness of our marketing efforts.

You can choose to disable preferences or advertising cookies. To change the configuration of cookies and preferences, including those preferences or advertising cookies, see the Cookies Preferences link at the bottom of the pages of our website.

Continue reading for more information about these and other advertising networks, and about the possibility of deactivating data collection by certain third parties.

Notices about behavioral advertising and deactivation for visitors to the Royal Reservations website.

As described above, we or third parties to whom you have authorized may place or recognize a unique cookie in your browser when you visit our website, in order to offer you personalized advertising (also known as "online behavioral advertising" or "preference based advertising"). For more information about advertising networks and personalized advertising, visit the pages that offer information about it: Network Advertising Initiative ( https://www.networkadvertising.org), and Digital Advertising Alliance ( https:// digitaladvertisingalliance.org ).To deactivate the personalized advertising that is provided to us or to third parties through Salesforce DMP, you can enter the following link https://royalreservations.com/customer-choice.

If you want to manage the use of preferences or advertising cookies, go to the "Cookies Preferences" link located at the bottom of the pages of our website or check the cookie settings in your own browser. To learn how to manage the privacy and storage settings of Flash cookies, you can enter the following link https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html#117118. Some browsers may offer their own management tools to eliminate HTML5 local storage.

Disabling the establishment of cookies in your browser

In addition to using the user preference center, if available, you can choose to disable the collection of non-essential data from devices and use of your browser (see the section “What device and usage data do we deal with?”, higher) managing your cookies from the browser itself. In addition, if you wish to deactivate advertising based on preferences, enter the following link http://preferences-mgr.truste.com (or if you are in the European Union, you can enter the following link ). To deactivate the personalized advertising that is offered by us or by third parties to whom you have authorized, through Salesforce DMP enter https://royalreservations.com/customer-choice. However, keep in mind that by blocking or deleting cookies and similar technologies that are used on our website, you may not be able to take full advantage of that website.

While some Internet browsers offer the “Do Not Track” or “DNT” option, which allows you to indicate to websites that you do not want your online activities to be tracked, these functions are not yet uniform, because in the technological field, as well as regulatory bodies have not adopted a common standard in this regard. By virtue of the foregoing, we are currently unable to respond to the DNT signals of browsers in regards to our website. The Company takes privacy and meaningful choices very seriously, and will do everything possible to continue monitoring the evolution of the DNT technology of the browser and the implementation of a standard.

Social Network Functions

Our website may use social media features, such as the "Like" button on Facebook, the "Tweet" button and other "widgets" to share ("Social Media Features"). Through these Social Network Functions, you will have the option to publish information about your activities on our website on your profile page provided by a third-party social network and, thus, share it with other people within your network. The Social Network Functions are hosted on the respective social network or directly on our website. To the extent that the Social Network Functions are hosted on the respective social networks and you enter them from our website, the latter may receive information indicating that you have visited any of our website. If you are logged in to your social network account, it is possible that such social network may link your visit to our website with your profile on the social network.

The Company also allows you to log in to some of our websites through login services such as Facebook Connect. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address, to automatically complete our registration form. Your interactions with the Social Network Functions are governed by the privacy policies of the companies that provide the corresponding Social Network Functions.

Telephone Registration Information

If you use certain features of our services on a mobile device, we may also collect information about the telephone log (such as phone numbers, time and date of calls, duration of calls, SMS routing information and types of calls), information of device problems (such as failures, system activity, hardware configuration, browser language) and information about its location (through the IP address, GPS and other sensors that can, for example, provide information about nearby items, points Wi-Fi access and mobile phone service antennas).

COMMUNICATION VIA EMAIL

When you make a reservation with us or subscribe to our newsletter (bulletin), we use your contact information, such as email, to send you news about travel related products and services. Royal Reservations will not send more than 10 messages per month and you will never be contacted without your consent. You can unsubscribe from our list of marketing communications easily and quickly at the time you want; you just have to click on the "Unsubscribe" link that appears in each newsletter.

You can also request the cancellation of the reception of informative emails or promotions by clicking on the “Cancel subscription” link located at the bottom of the emails you receive from Royal Reservations.