We have some exciting news for you. We are thrilled to announce that we will be reopening on June 13 at The Royal Sands®, The Royal Islander® and The Royal Haciendas®. We can’t wait to welcome you to your resort.
This means that guests with June 13 reservations at The Royal Sands, The Royal Islander and The Royal Haciendas will now be able to enjoy their vacation at the resort they originally booked at.
We can also share the news that The Royal Cancun® will open on June 20 and Grand Residences Riviera Cancun on July 4.
Simpson Bay Resort & Marina and The Villas at Simpson Bay in Sint Maarten as well as The Royal Sea Aquarium Resort in Curacao, are now open and ready to welcome you and your family.
Currently, we have special promotions in our Cancun and Riviera Maya resorts with great discounts including exclusive benefits such as Resort Credits, airport transportation or free buffet breakfasts for everyone.
Likewise, by login in with us, you will be able to access additional discounts on top of the promotion you have chosen, in addition, you will also receive our newsletters with exclusive promotions for Royal Reservations members.
We know that due to the current situation, plans can change from time to time. This is why we have implemented policies that can help you plan your trip in the best way possible while protecting you from any unforeseen event.
Flexible cancellation policy
Once your reservation is confirmed you can cancel or modify it without penalty up to 1 day prior to your arrival.
All reservations either new or previously booked online through our website and which have a set date from April 10th through December 18th, 2020, may be canceled or modified up to 1 day prior to the check-in date without penalty charges. In case of canceling or later modifying it or not showing up, the corresponding penalty will apply.
Rate protection policy
We have enabled a Rate Protection Policy that will allow you to move the dates of your stay to any available date from June 3rd , 2020 through December 20th, 2020, maintaining the same rate that you originally booked; thus, if plans change, do not worry of unforeseen additional expenses, your plans and your investment are protected.
Best Deal guarantee policy
Similarly, your investment will always be protected through our Best Deal Guaranteed Policy; if after confirming your reservation, you find a better rate, we will match it.
Reservations made through our Call Center (Via telephone)
We are aware that plans can change and we will always be there for you. If you made a reservation through our Call Center, we ask you to contact your agent to obtain more information and options for your trip.
At Royal Reservations, your peace of mind and safety is our highest priority.